Last updated: October 3,2025

Thank you for shopping at WHOLEDS.
We aim to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, we’re here to help.

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  1. Returns

We accept returns for both defective and non-defective products.
• You may return new, unused items within 30 days of delivery.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
• Proof of purchase (such as an order number or receipt) is required.

To initiate a return, please contact us at support@wholeds.com before sending the item back.

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  1. Exchanges

If you wish to exchange an item for a different size, color, or replacement due to defects, please contact us within 30 days of receiving your order.
Exchanges are subject to product availability.

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  1. Return Shipping
    • Customers are responsible for the cost of return shipping.
    • Please ensure the package is securely packed and tracked, as we cannot be held responsible for lost returns.
    • Returns should be mailed to:
    Return mailing address : 5900 Balcones Dr STE 7311
    Austin, TX 78731, USA

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  1. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original method of payment within 7 business days.
• Shipping charges are non-refundable.
• If you receive a refund, the cost of return shipping may be deducted from your refund (if applicable).

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  1. Non-Returnable Items

Certain types of items cannot be returned, including:
• Clearance or final sale items
• Customized or personalized products
• Gift cards
• Items that show signs of use or damage not caused by WHOLEDS

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  1. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:
📧 support@wholeds.com
🌐 https://wholeds.com

ADDRESS: 5900 Balcones Dr STE 7311
Austin, TX 78731, USA